Signature RMIT Experience
What will make the RMIT student experiences exceptional, and what should be the signature moments?
To think about: What is our signature mix / approach, what do we offer that is unique and what do we do better?
Hybrid Environments
What do we need to consider to drive a fluid and exceptional student experience across the physical and digital learning environments?
To think about: Belonging in online spaces, integrating campus and digital opportunities, campus experiences, blended, growth experience opportunities, etc
the basics have to work and at a minimum be on par with their experiences in other sectors (eg banking, telcos, gyms, spotify,)
Need to think about how to create accessible and inclusive ways to engage students in the digital sp… See more
Need to think about how to create accessible and inclusive ways to engage students in the digital space. e.g. Smaller gathering with students to connect with peers in their programs/social groups but need to consider scalability and quality of engagement. See less
need to make sure that the on campus activities offer different value to that delivered online
appreciation of different learning & personality styles within online environment
Make sure students have access and the process is easy for them to participate.
Counselling – in the digital space also promoting well validated and efficacious apps and modules, l… See more
Counselling – in the digital space also promoting well validated and efficacious apps and modules, links to websites etc. to ensure students seeking support are informed about what is available and tailored to their student needs See less
Need to expand on an integrated way of planning for both physical and online engagement.
Make sure that all students have access to the basic technology required to support them to engage and participate in their studies
in the student support space (counselling) we will need a well considered blend of varying offerings… See more
in the student support space (counselling) we will need a well considered blend of varying offerings including physical (in person) counselling as well as a telehealth offering and webinars/groups to maximise student experience See less
Missing Links
Where have you seen gaps in the student experience?
To think about:
What are the dependencies across student life cycle that need to be better integrated to deliver the student experience we aspire to offer?
Get a student group canvas shell to promote our activities and connect with students – go to where they are
personalising/curating student experiences according to individual needs, aspirations etc – a student 'dashboard'?
Replies
How to leverage students' engagement in 'other' activities (eg clubs, leadership experiences) that contribute to an outcome (eg degree)
We need to move beyond the old student journey thinking (i.e. March orientation to a long summer bre… See more
We need to move beyond the old student journey thinking (i.e. March orientation to a long summer break), and move to just-in-time engagement thinking throughout the student lifecycle See less
Engaging students who are 'not engaged' or 'motivated': understand where each st… See more
Engaging students who are 'not engaged' or 'motivated': understand where each student is at, what their learning experience looks like (including in the classroom and co-curricular) and where we can add value to their experience See less
Curriculum architecture will give us an opportunity to help more students access our services
Replies
We need to be far more agile in a technology sense to enable digital platforms and engagement
Disconnection and lack of clarity of roles and responsibility, plus a fragmented digital experience … See more
Disconnection and lack of clarity of roles and responsibility, plus a fragmented digital experience in the spaces between 'offer' and 'enrolment' and 'census date' See less
Replies
Systems and Technology that help students feel a personalised approach to the "RMIT Experience" that we are all working so hard to foster
Consistent experience for students when seeking assistance. Disparity in how each College approaches… See more
Consistent experience for students when seeking assistance. Disparity in how each College approaches service to students,( some more aligned with an enterprise approach than others). Opportunity to align behind one service model and use of enabling platforms to eliminate this gap in the student experience. See less
I also think our students feel we are strong with our emphasis on inclusion and respect, but they wo… See more
I also think our students feel we are strong with our emphasis on inclusion and respect, but they would like us to continue to do more to celebrate diversity and creativity. See less
Anna M.
13 Sep, 2021 Report Report Reply ReplyI feel our students would tell us that for them the our priority should be helping students know wha… See more
I feel our students would tell us that for them the our priority should be helping students know what to expect in and how to enter the workplace, including internship opportunities and collaborations with companies. Our signature moment should be crafted around this. See less
Anna M.
13 Sep, 2021 Report Report Reply ReplyOur large cohort can be a real asset, but also a barrier to experiences. We need the ability to offe… See more
Our large cohort can be a real asset, but also a barrier to experiences. We need the ability to offer a targeted, more personalised experience within the context of the broader RMIT community See less
Tim B.
13 Sep, 2021 Report Report Reply ReplyI feel it's important we don't fall in the trap of sounding like all other Uni's. Lev… See more
I feel it's important we don't fall in the trap of sounding like all other Uni's. Leveraging Melbourne as part of signature offering can address this; (CBD, Urban, innovation, multicultural, creative arts, sports) See less
Tim B.
13 Sep, 2021 Report Report Reply Replymaking students feel special, valued and purposeful again in a way that matters to them
Michael C.
13 Sep, 2021 Report Report Reply ReplyProviding students with opportunities to connect with employers at relevant touchpoints of their studies e.g grad bootcamp
Lisa W.
13 Sep, 2021 Report Report Reply Reply'Personalised experiences' for students..based on their area of study, their interests, strengths, goals, who they are and what they love..
Niloo F.
13 Sep, 2021 Report Report Reply ReplyRMIT listen and partner with students (student voice) to make change
Kirstie W.
13 Sep, 2021 Report Report Reply ReplyBringing Co and Extra Curricular into the experience from the get go. Imbed more of these experiences into the formal curriculum journey.
Community Member
13 Sep, 2021 Report Report Reply ReplyAn enrolment journey that is easy to navigate and consistent, allowing students can focus on their learning and experiences
Dale S.
13 Sep, 2021 Report Report Reply Reply